Frequently Asked Questions

Common Questions

How to book a ride?

To book a ride, use our online scheduling system. Enter your name, contact information, pickup and destination addresses, and choose the type of service you require. You can also schedule a ride by calling our office directly. Once your booking is confirmed, you’ll receive a confirmation message with details about your transport.

Can I book multiple trips?

Yes, you can schedule multiple trips in advance through our online system. If you need to book recurring trips or have specific scheduling requirements, please contact our office, and we’ll assist you with setting up your appointments.

Payment options for medical plans?

We accept various payment methods, including credit/debit cards and insurance coverage. For Medicare or Medicaid clients, we’ll coordinate directly with your insurance provider to process payments. If you have private insurance, we can provide a detailed invoice for reimbursement.

What types of vehicles do you use?

Our fleet includes:
1. Wheelchair-Accessible Vehicles: Equipped with automatic ramps, hydraulic suspension for smooth access, and safety hooks to secure passengers.
2. Standard Vehicles: For ambulatory patients, maintained for comfort and safety.
3. Long-Distance Vehicles: Designed for extended travel with accommodations for breaks and comfort.

How can I update or cancel my reservation?

To update or cancel a reservation, please contact our office as soon as possible. You can also make changes through our online booking system. We recommend providing at least 24 hours’ cancellation notice to avoid potential fees.

What should I do if I have special requirements or needs?

If you have special requirements, such as medical needs or specific accommodations, please include these details when booking your ride or inform our office directly. Our team will ensure that your transportation is tailored to your needs.

How do you ensure the safety of passengers?

We prioritize passenger safety by implementing rigorous protocols, including regular vehicle maintenance, driver training, and adherence to safety regulations. Our vehicles have the necessary safety features, and our drivers are trained in passenger assistance and sensitivity.

Are there any restrictions on the distance or areas you cover?

We provide services within our designated coverage areas, including Orlando, Osceola, Ocala, and Oviedo. Please contact us for long-distance transport outside these areas to discuss your specific needs and arrange suitable arrangements.

How can I provide feedback about my experience?

We welcome your feedback! You can share your experiences by submitting a review on our website or contacting our office directly. Your input helps us continually improve our services.

What happens if there is a delay or issue with my transport?

If there is a delay or issue with your transport, please contact our office immediately. We’ll address the situation promptly and work to resolve any concerns to ensure your experience is satisfactory.

Additional Contact Information

Reach out for further questions or clarifications.